Our refund policy

We do not offer refunds

Account fees and reset fees are non-refundable — including for accidental purchase, incorrect plan selection, or platform or data issues. If your evaluation fails, you can reset for a one-time fee and keep trading, or start a new account.

The one exception

If your identity verification is finally rejected before your account is provisioned, your purchase is refunded in full — because no service was rendered.

Chose the wrong product?

If you select the wrong product or tier, no refund is available; you can purchase the correct one separately. A purchase is considered rendered in full once we provide access to the purchased account.