If identity verification fails

What happens if a verification doesn't pass depends on which stage it is.

Stage 1 — Identity (SumSub)

This happens before your trading account is provisioned.

• Many checks can be retried — follow the prompts in your dashboard to resubmit.
• If your identity is finally rejected, your accounts are cancelled, your purchase is refunded in full (because no service was rendered), and you may be barred from the platform.

Stage 2 — Payout (Rise)

This happens after you've passed the evaluation, before your first payout.

• If you fail Stage 2, no refund is issued — the evaluation account service was fully delivered.

Need help?

If you think a verification result is wrong, reach out through the support widget in your dashboard and we'll take a look.