If identity verification doesn't pass
Verification not passing on the first try is common and usually easy to fix. Here's what actually happens.
Most of the time, you just resubmit
The great majority of failed checks are a photo problem, not an identity problem — a glare on the document, a cropped edge, an expired ID, or an address that doesn't match what you submitted. Rise will tell you what it needs and let you try again.
Nothing happens to your account automatically
While a verification is outstanding:
- Your account stays as it is. You keep your funded account and you can keep trading.
- Your payout waits — it doesn't disappear. The request stays open until verification clears; the amount doesn't change.
- Nothing is cancelled, closed, or refunded on the basis of a failed check alone. There's no automatic consequence.
If you're stuck
Reach out through the support widget in your dashboard. Tell us what Rise showed you and we'll look at where the check actually stands — that's usually faster than guessing at another submission.
If you think a result is wrong, say so. We'd rather look again than leave you unable to collect money you've earned.
About refunds
Your evaluation purchase buys an evaluation account, and that account is delivered as soon as it's provisioned — well before verification comes into it. So a verification problem at payout time doesn't produce a refund of your purchase; the service you bought was provided.
The exception runs the other way: if we cancel your account over a required verification before it's ever provisioned for trading, your purchase is refunded in full, because nothing was delivered. See our refund policy.
What you need
Before resubmitting, check you have everything on the list: What you need for identity verification.